Application of artificial intelligence in passenger logistics

Abstract

The development of passenger logistics in modern conditions required the use of artificial intelligence in the provision of transport services. In the passenger transportation system, it is used in the contact between the transport organization and the passenger. The article considers the sale of travel documents through the information network without the participa-tion of representatives of transport organizations. The second area of using artificial intelligence is the automatic control of vehicles without a pilot. It allows you to fulfill the commercial schedule of transport at a new qualitative level. When using artificial intelligence in passenger logistics, opportunities are created to integrate several types of transport to perform a combined passenger trip. The possibility of organizing passenger transfers at transport hubs and their high-quality servic-ing when connecting trip elements on different types of transport is considered. Passenger logistics considers the integrated use of transport of various affiliations. Additional requirements for the use of artificial intelligence in transport organiza-tions with their different affiliations are considered. In this regard, additional problems have arisen for the entire transport industry. They are associated with the intensive development of information technologies and their technical support on various types of transport, regardless of departmental affiliation.